Your order will be delivered during business hours (8am – 6pm, Monday – Friday). Enter your mobile number at check out for delivery updates via SMS.

Our delivery time starts from the moment an order is accepted and may include a 24 hour period where your items will be processed and dispatched by our warehouse.

During Sale and busy times this period may be extended to 48 hours due to the volume of orders.

As soon as your order has been dispatched you will receive an email with the tracking number. You can track your shipment at dhl.com.

Your order will be shipped with DHL On Demand Delivery. This delivery service offers you the flexibility to make changes to your delivery while your order is on its way to you.

Enter your mobile number at checkout to receive SMS updates about your order, and get the flexibility to: reschedule your delivery, place your shipment on hold if you are away from home, or to arrange to collect your order from a DHL service point.

We currently offer On Demand Delivery (ODD) to the following destinations:
Austria, Belgium, Denmark, Finland, France, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland, UK and Ukraine, and outside of Europe, UAE and South Korea.

If no one is available to accept and sign for the parcel at the delivery address DHL will try to deliver the package three more times, leaving a card with instructions on each occasion.

After two attempted deliveries, Shop Torey Customer Care will contact you directly by e-mail.

Have we answered your question?

If not, contact our customer care team , or select the most relevant page below.