1. To Terms

• 1.1 We amend these terms from time to time. Every time you order products from https://shoptorey.com/, please check these terms to ensure you understand the terms in force at the time of your order, which terms will apply to the contract between you and us.
• 1.2 If we have to revise these terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes. You may cancel either in respect of all the offered products or just the products you are yet to receive. If you opt to cancel due to these changes of terms, you will have to return any relevant products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

2. About Us

• 2.1 We are https://shoptorey.com/, TOREY LLC, a company organized and existing under the laws of United States, having its registered office at 730 Morosgo Drive Unit 13383 Atlantas GA 30324
• 2.2 You can contact us by telephoning our Customer service team by emailing:

(customer service email)

• 2.3 If we have to contact you we will do so by telephone or in writing to you at the email address or postal address you provided to us in your order.
• 2.4 When we use the words “writing” or “written” in these terms, this includes emails.

3. Our Contract With You

• 3.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
• 3.2 After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean your order has been accepted. Our acceptance of your order will take place as described in clause 3.3.
• 3.3 Our acceptance of your order will take place when we email you to confirm dispatch of your product, at which point a contract will come into existence between you and us.
• 3.4 If we are unable to accept your order, we will inform you of this in writing and we will refund you any money charged for the product. This might be because the product is out of stock, because of unexpected limits on our resources, which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. We reserve the right not to accept an order for any reason.
• 3.5 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4. Our Products

• 4.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
• 4.2 The packaging of the product may vary from that shown on images on our website.

5. Your Right To Make Changes

• 5.1 If you wish to make a change to the order after processing, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6. Providing The Products

• 6.1 The costs of delivery will be as displayed to you on our website.
• 6.2 During the order process we will let you know when we will provide the products to you. Our estimated delivery times are set out on our Shipping Information page.
• 6.3 We are not responsible for delays outside our control (including customs clearance processes). Please see clause 15, which relates to events outside our control.
• 6.4 We insure each order during the time the product is in transit until it is delivered to the address you have provided.
• 6.5 We require a signature for all products delivered.
• 6.6 If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or a person at their delivery address) is evidence of delivery and fulfilment of the order and you become responsible for the product from this time.
• 6.7 The product will be your responsibility from the time we deliver the product to the address you gave us and you (or a person at your delivery address) have signed for the products.
• 6.8 You own the products once we have received payment in full.
• 6.9 We may need certain information from you so that we can supply the products to you. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
• 6.10 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
• 6.11 We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
• 6.12 If we miss the delivery deadlines for any products then you may cancel your order straight away if any of the following apply:
• 6.13 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 6.12, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.
• 6.14 If you do choose to cancel your order for late delivery under clause 6.12 or 6.13, you can do so for just some of the products or all of them, unless splitting them up would significantly reduce their value. If the products have been delivered to you, you will have to return them to us, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled products and their delivery.

7. Worldwide Delivery

• 7.1 We deliver to the countries listed on the country selector located in the top right corner of the website if you are using a desktop or tablet, and in the footer if you are using a mobile device. However, there are restrictions on some products for certain delivery destinations.
• 7.2 Orders may be subject to Import Taxes & Duties. We have ecommerce dispatch centres in Italy, USA, Japan, Hong Kong and China. Orders to these delivery destinations or destinations in the European Union will not be subject to Import Taxes & Duties. We ship DDP (Delivery Duties Paid) to the following destinations: UAE, South Korea, Norway, Switzerland, Greece. DDP means that La Perla will cover the Import Taxes & Duties. You will be responsible for payment of Import duties and taxes to all other destinations.
• 7.3 You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you breach any such laws.

8. Your Right To End A Contract

• 8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
• 8.2 If you are ending a contract for a reason set out at 8.2.1 to 8.2.5 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
• 8.3 As a consumer you have a legal right to cancel the contract. You have 14 days from after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods. (Shop Torey offers an extended returns policy of 28 days from delivery on full price goods within EMEA territories). This means that during the relevant period if you change your mind or decide for any reason that you do not want to receive or keep a product you can notify us within the relevant period of your decision to cancel and receive a refund.

9. Consumer Rights Act 2015

• 9.1 To end the contract with us, please let us know by phone, email or logging into your account/visiting the guest portal or email. Log into your Shop Torey account or the guest portal detailed in the returns section and request a return. You can contact customer services by email at (customer service email) Please provide your name, home address, details of the order and, where available, your phone number and email address.
• 9.2 If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us no later than 14 days after the day on which you receive your “Return Request Authorised” email from us. You must post them back to us by secure means and ensure the products reach us in good condition and unused at your own cost, or you may use our free DHL collection service within Europe. Cancelled orders and returns should be returned to Shop Torey E-Commerce.
• 9.3 When we will not cover the return shipment unless specified in your RMA confirmation email or;
• 9.4 In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
• 9.5 We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
• 9.6 If you are exercising your right to change your mind:
• 9.7 We will make any refunds due to you as soon as possible. Your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
• 9.8 We recommend that you retain proof of sending the products back to us. If we do not receive the products, we will arrange to have them collected at your cost.
• 9.9 If you are exercising your right to change your mind, you may prefer to return or exchange items using our free return and exchange collection service. You will need to request your Returns Merchandise Authorisation (“RMA”) number within 28 days after the day you receive the goods and return your unwanted items within 14 days after the day of receiving your RMA number. You can exchange the item for the same item in a different size, if available. Shipping is complementary on a replacement item.

10. Our Right To End A Contract

• 10.1 We may end the contract for a product at any time by writing to you if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, you do not, within a reasonable time, allow us to deliver the products to you.

11. Product Issues

• 11.1 If you have any questions or complaints about the product, please contact us. You can contact our customer service team by email at (customer service email)
• 11.2 We are under a legal duty to supply products that are in conformity with this contract. See the paragraph below for a summary of your key legal rights in relation to our products. Nothing in these terms will affect your legal rights.
• 11.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us by secure means. We will pay the costs of postage or collection. Please contact our customer services by email at (customer service email) for a return label or to arrange collection.

12. Price & Payments

• 12.1 Where to find the price for the product. The price of the product (which includes VAT as set out in clause 12.4) will be the price indicated on the order pages when you placed your order. Prices are displayed exclusive of any customs duty charges which might be incurred at the time of the products arriving at the delivery destination (as set out in clause 7). We use our best efforts to ensure that the price of product advised to you is correct. However please see clause 11.6 for what happens if we discover an error in the price of the product you order.
• 12.2 Prices for our products may change from time to time, but changes will not affect any order that we have already invoiced.
• 12.3 The price of a product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
• 12.4 We offer over ten (10) different currencies on our website based on shipping destination. Prices shown are inclusive of VAT (where applicable) at the current rate. Please see the relevant local website for US and ASIA terms.
• 12.5 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
• 12.6 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If the product’s correct price at your order date is different to the price stated, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
• 12.7 You must pay for the products before we dispatch them.
• 12.8 You confirm that the credit/debit card or payment method that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
• 12.9 We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
• 12.10 Promotions cannot be combined with other offers and discounts with the exception of delivery promotions or unless indicated.

13. Using Your Data

• 13.1 We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy because it includes important terms which apply to you.

14. Our Liability

• 14.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
• 14.2 We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• 14.3 We do not in any way exclude or limit our liability for:

15. Events Outside Our Control

• 15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 15.2.
• 15.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
• 15.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a contract:
• 15.4 You may cancel a contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant products you have already received and we will refund the price you have paid, including any delivery charges.

16. Communications Between Us

• 16.1 When we refer, in these terms, to “in writing”, this will include e-mail.
• 16.2 If you are a consumer you may contact us as described in clause 2.2.
• 16.3 If you are a business:

17. Use Of The Website

• 17.1 If you register an account with us, you are responsible for keeping your password and user name confidential and for all activities that are carried out using them. You agree to notify us immediately by email to (customer service email) if you become aware of or suspect any unauthorized use of your password or user name.
• 17.2 Your promises to us
• 17.3 Rights granted and rights reserved
• 17.4 Links to and from other websites

18. Other Important Terms

• 18.1 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
• 18.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
• 18.3 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.